Privacy Policy

2.1 Identity and Contact Information

• Full name and display name
• Email address
• Mobile and/or landline phone number
• Residential or business address (city and state)
• Date of birth (for age verification and auction identity checks)
• Profile photos or avatars

2.2 Identity Verification Information

• Government-issued photo identification (e.g. driver's licence, passport) for auction verification
• Proof of address documents
• Business registration details (for business sellers)

2.3 Listing and Transaction Information

• Motorcycle, parts, and accessory descriptions, photographs, and specifications
• Pricing, condition, and contact preferences
• Offer, bid, and transaction history
• Inquiry and messaging content
• Reviews and feedback submitted

2.4 Payment Information

• Subscription billing details (card type, last 4 digits, expiry — full card numbers are never stored by OzMoto)
• Payment transaction references and histories
• All payment card data is processed and stored securely by Stripe (a PCI DSS-compliant payment processor)

2.5 Technical and Usage Information

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and mobile device information
• Pages visited, search queries, and platform interactions
• Referral source and session duration
• Cookies and similar tracking technologies (see Section 8)

2.6 Communications

• Messages exchanged between users on the Platform
• Support requests and correspondence with OzMoto
• Feedback, survey responses, and dispute submissions

4.1 Primary Purposes

• Registering and managing your account
• Facilitating listings, transactions, inquiries, and auctions
• Processing subscription payments and billing
• Verifying user identity for auction participation
• Providing customer support and resolving disputes
• Sending transactional notifications (e.g. listing confirmations, bid updates)

4.2 Secondary Purposes

• Improving Platform features and user experience through analytics
• Personalising your browsing experience and recommendations
• Detecting and preventing fraud, abuse, and security threats
• Complying with legal and regulatory obligations
• Conducting internal research and reporting
• Sending marketing communications (only with your consent — see Section 10)

5.1 Other Platform Users

Your public profile information, listings, and reviews are visible to other users to facilitate transactions. Your contact details are only shared with other users when you choose to do so (e.g. by responding to an inquiry or accepting an offer).

5.2 Service Providers

We engage trusted third-party service providers who assist us in operating the Platform. These include:

• Stripe — payment processing (PCI DSS compliant)
• Google — analytics (Google Analytics), maps (Google Maps API), and tag management (Google Tag Manager)
• Meta (Facebook) — advertising pixel and social sharing features
• Microsoft Clarity — user session analytics
• Algolia — search infrastructure
• Resend / Twilio — email and SMS notifications
• Base44 — platform infrastructure and hosting
• OpenAI — AI-powered assistant features

All service providers are required to handle your personal information in accordance with this Policy and applicable privacy laws. Some providers may be located overseas (see Section 9).

5.3 Legal Requirements

We may disclose personal information when required or authorised by law, including in response to a court order, subpoena, or request from a government or law enforcement agency, or to protect the rights, property, or safety of OzMoto, our users, or the public.

5.4 Business Transfers

In the event of a merger, acquisition, sale of assets, or corporate restructure, your personal information may be transferred to the relevant third party. We will notify you via email or platform notification before such a transfer occurs and, where applicable, give you the opportunity to withdraw consent.

5.5 AUSTRAC and Fraud Prevention

We may disclose information to the Australian Transaction Reports and Analysis Centre (AUSTRAC) or other relevant authorities where required under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth).

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality, security, and user authentication. Cannot be disabled.
• Analytics Cookies: Help us understand how users interact with the Platform (e.g. Google Analytics, Microsoft Clarity). Only placed with your consent.
• Functional Cookies: Remember your preferences such as currency selection and saved filters. Only placed with your consent.
• Advertising Cookies: Used to deliver relevant advertisements and measure campaign effectiveness (e.g. Meta Pixel, Google Tag Manager). Only placed with your consent.

Your Cookie Choices

• You can accept or decline non-essential cookies through our Cookie Consent banner when you first visit the Platform
• You can change your preferences at any time by clearing your browser cookies and revisiting the Platform
• Declining analytics or advertising cookies will not affect your core use of the Platform
• You can also manage cookies through your browser settings

11.1 Access to Your Information (APP 12)

You have the right to request access to the personal information we hold about you. You can access much of your information directly through your account settings. For a complete record, submit a written request to our Privacy Officer. We will respond within 30 days. We may charge a reasonable fee for access where permitted by law.

11.2 Correction of Your Information (APP 13)

You have the right to request correction of any personal information we hold that is inaccurate, incomplete, out-of-date, irrelevant, or misleading. We will respond to correction requests within 30 days.

11.3 Account Deletion

You may request deletion of your account and associated personal data through your Profile settings (Request Account Deletion) or by contacting us. Please note that certain data may be retained for legal compliance purposes (see Section 7).

11.4 Data Portability

Upon request, we will provide you with a copy of your personal information in a commonly used, machine-readable format where reasonably practicable.

11.5 Withdrawal of Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

11.6 Anonymity and Pseudonymity (APP 2)

Where lawful and practicable, you may interact with OzMoto anonymously or under a pseudonym. However, please note that most Platform features (including listing, bidding, and purchasing) require a verified identity.

Step 1: Contact Our Privacy Officer

Submit your complaint in writing to our Privacy Officer via our Contact Page. Please provide as much detail as possible. We will acknowledge your complaint within 5 business days and aim to provide a substantive response within 30 days.

Step 2: Office of the Australian Information Commissioner (OAIC)

If you are not satisfied with our response, or if 30 days have passed without a response, you may lodge a complaint with the OAIC:

• 🌐 www.oaic.gov.au
• 📞 1300 363 992
• 📧 enquiries@oaic.gov.au