Return & Refund Policy

At OzMoto, we want you to be completely satisfied with your promotional purchases. If you are not entirely happy with your order, we are here to help.

Standard Returns (30 Days)

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with all tags attached.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

• Clearance or final sale items

Refunds Process

Once we receive your item, we will inspect it and notify you that we have received your returned item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 5-7 business days, depending on your card issuer's policies.

Shipping

You will be responsible for paying your own shipping costs for returning your item unless the item received was defective or incorrect. Original shipping costs are non-refundable.

OzMoto offers various premium subscription tiers for sellers and dealers. By subscribing to our premium services, you agree to the following billing and refund conditions.

General Subscription Policy

Subscription fees are billed in advance on a recurring basis (monthly or annually). All subscription charges are non-refundable once the billing cycle has commenced, except where explicitly required by Australian Consumer Law.

Cancellations

You may cancel your subscription renewal at any time through your dashboard settings. If you cancel, you will continue to have access to your premium features through the end of your current paid billing period. We do not provide prorated refunds for partial-month or partial-year cancellations.

Exceptions & Errors

Refunds may be granted at OzMoto's sole discretion in cases of:

• Accidental duplicate charges caused by system errors.
• A 14-day cooling-off period for new annual subscriptions, provided no premium features or promotional credits have been utilized.

To request a review of a subscription charge, please contact our support team at admin_ozmo@ozmoto.au within 7 days of the charge date.